Cinderella Castle 50th Night
  • On Oct 19, 2021
    Stephen from down Asked

    i have an account with all our upcoming plans/parks/tickets in place and i just created a account for my wife and then connected them together , but only 1 ticket is showing on her account (only 1 moved across to her account).

    Hello Stephen,

    As the current UK Panelist here at planDisney, it really is my pleasure to welcome you here to our pixie-dusted spot!

    I'm so happy to hEAR you've already made plans for a jolly holiday to Walt Disney World Resort during May 2022 - that's such exciting news for your dEAR family!

    Stephen, it sure sounds as if you've already been busy making zip-a-dee-doo-dah plans by creating My Disney Experience accounts for both you and your lovely wife, and then connecting them both together via the Family and Friends option.

    Oh no!  A missing Ultimate Ticket isn't very magical at all!  Stephen, as it's rather tricky for me to appreciate exactly what information you're viewing on your own My Disney Experience account, I wonder whether it might be best for you to speak directly with a knowledgeable Cast Member who will be able to fully access all the details of your My Disney Experience account.  Plus, Cast Members will be able to make any as necessary adjustments to uncover the whereabouts of your missing Ultimate Ticket!  

    Helpful Cast Members can be contacted by dialling the UK freephone number for Technical & Website Support contained within this handy Walt Disney World Resort Phone Directory.  Stephen, prior to calling you'll want to be sure to have your Ultimate Ticket eTicket WillCall confirmation numbers close to hand.

    I hope that I've been able to provide a little magical insight for you today.  If you should require any further assistance in planning towards your May 2022 holiday to the most magical place on earth, then please do pop back to me here at planDisney.  I'm always happy to help wherever I am able.

    Have a great Disney day ~ Jane 



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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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