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  • On Feb 12, 2020
    Magdalena from Pichincha Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have an account and my husband another, he registered for the Disney Cruise. When we tried to connect the account my name seems to be different in each account. In his app I have one character and in mine another one. Can I join them in one account ?

    Hi Magdalena!

    Welcome to the Disney Parks Mom Panel! I am sorry that you are having issues with the Disney Cruise Line Navigation App and the website. As this is a technical issue, it can only be corrected by contacting Disney Cruise Lines directly (or if you used a travel agent,  you may want to contact them to assist you). If you decide to call directly, please note that the phone number for Disney Cruise Line is a US number (1-800-951-3532).  

    Since you are sending us this question from Ecuador, I wanted to also let you know that the Disney Parks Moms Panel is now answering questions in Spanish! Please feel free to check us out and if you have any friends or family that would like help planning their Disney vacations in their native language, send them our way as well!

    Magdalena, it has been my pleasure assisting you! Thanks for sending your question to the Disney Parks Moms Panel!

    Bon Voyage,

    ~Yael
thumbnail image for Yael

Meet the Panelist: Yael, Florida

As a native Floridian, I've experienced the Disney Parks in every stage of life: as a child, a teenager, a newlywed, and now as a mom of three. My journey through the magic of Walt Disney World Resort has been filled with unforgettable moments and invaluable insights. Whether you're planning your first or your 100th visit, I'm eager to share my cherished memories and tried-and-true planning tips with you. Let's make your Disney experience as magical as mine have been! Learn More About Yael

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