Wilderness Lodge Resort Pool
  • On Jun 3, 2023
    Sherley from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My account on my desktop reflects our upcoming vacation however, my app doesn’t. It does appear on my husband’s desktop account and app. How can I update my app so that I can see our plans there too?

    Hi Sherley! A warm welcome to planDisney to you! I'm happy to answer your question today.

    Ah, summertime at the Walt Disney World Resort! There's so much summertime fun to be had at the resort, you're bound to have a magical time. On the top of my summertime to-do list at the resort? Disney's Typhoon Lagoon Water Park. I have actually never been to one of the water parks so I have to get there soon! After all, what better way is there to cool off on a hot summer day?

    Sometimes resort reservations don't automatically transfer to your My Disney Experience mobile app, especially if they were booked on someone else's account. If this is the case, simply open up the app, click on the three horizontal lines at the bottom right-hand corner, and select "Future Plans." You may have to scroll to the bottom of the page if you have a lot of plans, but you're looking for the "Link to Account" button. Toward the top of this screen, click on "Type ID." Under "Resort Reservation," type in the confirmation number and the last name on the reservation. This should link your Disney Resorts Collection Hotel reservation to your Future Plans.

    You also want to make sure that you and your husband are connected through the My Family & Friends page. If you haven't done this, go to the page and select "Add a Guest" and follow the prompts. Even if you've already done this, it's important that next to each Guest, you click "Update" and select "All My Plans" if you want to be able to see everyone's plans. Sometimes when making advanced dining reservations, people don't specify the Guests that will be going with them to the dining reservation. If this is the case, it won't show up in your Future Plans if you only have "Only Our Shared Plans" selected. 

    Sherley, if these solutions don't help, you can always call a friendly Cast Member to assist you. They truly are the magic of the Walt Disney World Resort and are always happy to help! Speaking of which, if you have any other questions, please feel free to reach out again.

    Soarin’ to tower, we are ready for takeoff,
    Matt
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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