Disney 100 Characters
  • On Aug 5, 2023
    Darren from Essex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    According to my booking I have memory Maker included and I believe it has been linked to my account but when I view all of our photos I do not have an option to download them, but I believe I should be able to do this.

    Hi Darren, 

    Welcome to planDisney! It sounds like you had a great visit to Walt Disney World Resort and now you have returned home and want to look at your photos taken by Disney PhotoPass Service. The photos taken on attractions are always great, but my favorite photos are the ones taken in front of Cinderella Castle! 

    To download your Memory Maker photos, log in to your My Disney Experience account on a web browser. Visit the “My Photos” section, where you should find a gallery of the PhotoPass photos taken during your visit. You can scroll through and select each photo you’d like to download or select the first photo and an option will appear at the top of the page to “Select all visible media.” When I download my PhotoPass photos I choose to “select all visible media” and then scroll down the page to make sure each photo has a green check mark in the top right corner. There will be a button to “Download” near the top of the page. You may need to turn off your pop-up blocker to allow the download to begin. 

    Don’t forget that Disney PhotoPass photos expire 45 days after the date they were taken. If you still can’t download your photos after following my directions above, I recommend calling and speaking to a Cast Member for assistance. You can contact the number listed under “Technical and Website Support.”

    I hope you had a fantastic visit to Walt Disney World Resort, Darren. If you have any future questions, please come visit me again at planDisney! 

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Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

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