Hiya Meridith,
I am so glad you stopped back at planDisney with this really important question.
Walt Disney World Resort is committed to providing an inclusive and accessible experience for all Guests and you will be happy to hear there are a
variety of options available to assist disabled Guests with the additional support they may need during their stay.
To start, the
Disability Access Service, often referred to as DAS, is available for Guests that may have a difficult time waiting in the traditional lines. Guests are able to
pre-register for this service in advance through a live video chat, or can speak with a Cast Member at
Guest Relations upon their arrival. Once an eligible Guest has received confirmation of the DAS service, they will be able to book return times on select attractions utilizing the
DAS Return Time Self-Selection Tool on their
My Disney Experience mobile app. Additional information on the service and the registration process can be found on the
Frequently Asked Questions page.
Besides the DAS program, there are a
number of services Walt Disney World provides for those with cognitive or developmental disabilities. This includes areas where Guests can step away and take a break when over-stimulated or the
Rider Switch program which would allow you the opportunity to enjoy an attraction while another member of your party waits with the Guest that is not able to ride. Once you exit you would then swap places and you would wait with the non-rider while the other person enjoys the attraction. There are also companion restrooms located throughout the theme parks that provide additional room in the event a Guest needs assistance from a companion.
Should you have any
concerns over hearing impairments, light sensitivity, mobility needs (like a wheelchair rental), or the need for a service animal throughout the theme parks or
Disney Resorts, please reach out to Disability Services at (407) 560-2547 or email at disability.services@disneyparks.com.
If I can assist with any additional questions, I hope you will stop back and
see me.
Happy planning,
Margaret