Pluto with children on Main Street; two girls, boy; Minnie Mouse shirt; mickey ears; Cinderella's Castle
  • On Oct 25, 2023
    Kamren from ID Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I accidentally purchased Memory Maker, forgetting that I had already purchased the photopass add-on to my annual pass back when they went back on sale. I assume the Memory Maker is still non-refundable, but is it possible to refund my mistake?

    Hi Kamren and welcome back to planDisney!

    Disney PhotoPass Service is such a great way to capture your magical memories on your Walt Disney World vacation!  I love letting the PhotoPass photographers be in charge of taking our family photos at the theme parks because it means that all of us can be in the photo instead of one of us being behind the camera, which is usually me.  It also means that we get to come home with less selfies with an awkward arm sticking out of the side.  I love all of the "magic shots" that are available as well, especially the cute ones that come out during the holiday season.

    Being a Walt Disney World Passholder gives us the flexibility to visit the theme parks as often as possible and we sure do love taking advantage of that!  Having the Disney PhotoPass Downloads option available to add-on to our pass is awesome and is an incredible price for an entire annual pass year worth of photos.  I did check with a friendly Cast Member about your purchase of Memory Maker and was told that it is non-refundable and non-transferrable, but you can apply that purchase towards your PhotoPass add-on when you renew your annual pass next year, so it's not a total loss!

    You can easily view, download and share your PhotoPass vacation photos from the My Disney Experience Mobile App at any time by clicking on the three horizontal lines on the bottom right of the app and then clicking on "Photos".  You can even purchase photo gifts including ornaments, coffee mugs and photo books.  When my kids were younger, I would make a calendar from our vacation photos for each set of grandparents as a Christmas gift.  They looked forward to it every year!

    Please stop back by and visit if you have any additional vacation planning questions.

    Have a magical day!
thumbnail image for Leslie

Meet the Panelist: Leslie, Florida

I am a stay-at-home mom and wife from Florida who loves to take advantage of every bit of what Walt Disney World has to offer.  From our wedding to birthdays, my family loves to celebrate any occasion at Disney World.  Learn More About Leslie

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