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  • On Sep 28, 2022
    Jose from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I accidentally ordered tickets for the wrong theme park but I canceled them right away. You guys really can’t give me a refund.

    Welcome to planDisney, Jose.

    Thanks for choosing to be our Guest. From your question, it seems like you accidentally purchased Disneyland Resort theme park tickets. If that's the case, unfortunately, Disneyland Resort theme park tickets are non-refundable. I know that's not the news you want to hear, Jose. Thankfully, Disneyland tickets never lose their value. Therefore, you now have a great reason to visit The Happiest Place on Earth. If you'd like to see if anything else can be done about your accidental purchase, I would suggest calling Tickets (714-781-4636) and explaining your situation to a friendly Cast Member. However, the official policy is that refunds are not permitted.

    If I've misunderstood your question, and you've accidentally made theme park reservations for the wrong park (e.g. you wanted to visit Disneyland Park, but accidentally made a reservation for Disney California Adventure Park), then you can easily solve this problem. Simply cancel the existing reservation by visiting My Theme Park Reservations. Once you do that, you can then visit the Theme Park Reservations page on the Disneyland website to make your new reservation. However, before you do anything, check out the Theme Park Reservation Availability calendar to make sure that your desired date has availability. 

    I hope that's helpful, Jose. Thanks for stopping by planDisney!


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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
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