Family planning a trip
  • On Aug 5, 2022
    Danae from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    HI, I accidentally deactivated a family members' disney account while trying to manage their plans. How do I reactivate. It just happened today. Thank you

    Hi Danae, and welcome to planDisney!

    O.M.G.! I had the same thing happen when I accidentally deleted my son’s My Disney Experience account recently; honestly, I have no idea how or why it happened. I tried for hours to get it back, even recreating another account, thinking that I could add it back. It did not work, so do not try that route. Not only was it deleted, but his theme park tickets were nowhere to be found; they were sort of lost in the internet world of bad decisions on the part of this mom doing too much.

    There is good news! I called Website Support at (407) 939-4357, and the incredible cast member I spoke with was able to get everything back in less than 5 minutes. Talk about a sigh of relief. I have promised I will never touch the accounts again unless it is for something more magical! I say all that to say do not worry; a quick call to Website Support can get everything back on track. I hope this helps.

    Please let us know if you have additional questions or need further assistance. 

    Have a magical day!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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