Hey there Annica,
Welcome to planDisney and thanks so much for your question! Since theme park tickets purchased through the Disneyland Resort website are
non-refundable once purchased, I'm thinking you might be running into one of two things.
First, I'm wondering if your initial theme park ticket purchase transaction got canceled part way through the process? If so, then it will be as easy as going back to the
ticket purchase page and re-initiating the purchase process.
Second, it's possible that it's just your
theme park reservations that were canceled for the dates of your planned visit. In this case, you've already purchased your theme park tickets, but may have just accidentally canceled one or more days of your theme park reservations - this is also an easy fix!
First, you'll want to log on to your account on the
Disneyland Resort website. Next, you can hover over "My Disneyland" and select "My Plans." This next page is a great hub for you to manage all the details of your upcoming vacations! Specifically, you'll want to hover over "Theme Park Reservations" and select "Make a Reservation." This will take you to the reservation page where you can secure those theme park reservations for each day of your trip.
Based on what I'm seeing on the
Theme Park Reservation Availability Calendar as of the time that I'm answering your question, it looks like there are plenty of reservations available. However, these can fill up quickly, so I'd recommend making them as soon as possible.
Thanks again for your question, Annica! I hope you have a wonderful time visiting the Happiest Place on Earth.
Have a Magical Day,
Greg