Tiana and little girl at DLR
  • On Oct 8, 2023
    Maria from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I accidentally bought 2 tickets for the same day. I went to customer service and was told to transfer my used ticket for another date but I can’t find it. Can you help me?

    Welcome, Maria! Thank you for sharing your question with planDisney and I'm happy to help you get some answers so you can get back to enjoying all the magic awaiting you at Disneyland Resort!

    I'm sorry to hear there was an error with your ticket purchase, but I'm glad you have some guidance about using your ticket for another date. I'll be glad to share with you where you might find the record of your tickets. My first recommendation is to look for the original confirmation email you received within 24 hours of your purchase. In this email, there is a link to "Access your eTickets" and upon clicking it, you'll see the ticket ID number and barcode that may be scanned at the gate for entry on the day of your theme park reservation.

    It is possible that both of your tickets may already be linked to your Disney account. You can verify this by logging in and selecting the "My Plans" option. This is where your current theme park reservations and other activities like dining and activities will be located. If you see your two tickets with park reservations on the originally held date, you can opt to "Modify Reservation" and select a new date that works for your plans! Or, you can cancel the existing reservation and then come back to book a theme park reservation when you're ready to select a new date.

    Lastly, Maria, you can use the official Disneyland mobile app to locate any existing tickets linked to your account in the "Tickets and Passes" section. Then, feel free to follow the same steps to modify or cancel your theme park reservation for a future date.

    I hope this is helpful advice Maria. I suppose you have double the magic coming your way, whenever you choose to use your two tickets! If we can help with any other guidance in the meanwhile, please don't hesitate to reach out to us again

    Magically yours,
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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