DLR Halloween Header; Photo of a large mickey  jack'o'latern decoration on Main Street; night
  • On Sep 10, 2023
    Yesenia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I accidentally bought the hopper pass thinking it was the genie pass to skip long lines … can I get a refund for the hopper fee on my tickets ?

    Hiya, Yesenia! Thanks for bringing your great question to planDisney.

    Fall is one of my favorite seasons to visit the parks and I'm so happy you'll be able to experience Halloween Time at the Disneyland Resort this October! With so much to see and do, you're surely in for an extra special trip. You especially won't want to miss the seasonal snacks or festive overlays, like Haunted Mansion Holiday! But before we get you immersed in these spooky experiences, let's talk about tickets. 

    Yesenia, I know that you purchased a Park Hopper ticket instead of a ticket with the Disney Genie+ service. I'm so sorry about this confusion and I understand your concern! Unfortunately, when checking the Terms and Conditions, it states that tickets and entitlements (such as Park Hopper) are nonrefundable and nontransferable. However, I think having the Park Hopper option added to your ticket is going to give you the best, most magical experience – truly! When I last visited the Disneyland Resort, I had the best time bouncing between Disneyland Park and Disney California Adventure Park. It's so easy to walk between the two and, personally, I can't imagine visiting without Park Hopper added to my ticket. My best tip would be to use the Disneyland mobile app during your vacation, which will allow you to check wait times for attractions, access virtual queues, mobile order food at select locations, and more! 

    If you find you need more assistance, I'd suggest that you call a friendly Cast Member. They'll be happy to take a peek at your reservations and help with any next steps that are available to you. And of course, if you have any other questions, please write to us again – we're happy to help!

    See ya real soon,
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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