Star Wars Galaxy's Edge Guests Walking Entry; multigenerational family, mom and daughter holding hands, father holding son
  • On Apr 8, 2024
    Barbara from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Accidentally bought a hopper pass instead of genie + can I exchange it?

    Hi ya, Barbara!

    Welcome to planDisney! I'm sorry you aren't happy with the theme park ticket you purchased.

    Unused tickets can usually be exchanged for a different ticket, as long as the new ticket is equal to or greater than the original ticket cost. So you'll need to look at the cost of your current ticket, use the Disneyland website to price out the new ticket you want, and see how the cost compares. If the new ticket type is a higher price then you can call the "Tickets" phone number or visit the ticket booths at the parks to get help exchanging your ticket. 

    I want to note that upgrading your ticket may impact your theme park reservations, so it might be best to call and take care of the change before your visit so you have time to make new park reservations. You can see the current availability for reservations by checking the Theme Park Reservation Availability Calendar (make sure you select the right ticket type to view the appropriate calendar).

    You're also welcome to add Disney Genie+ Service to your current ticket when you enter the park! I really love being able to park hop with the Genie, you can experience so many attractions that way. It's worth considering keeping your current ticket and then purchasing Genie when you arrive, especially if you're spending a whole day at the parks. 

    Perhaps you felt a disturbance in the Force calling you to the parks, Barbara? That's because it's time for Season of the Force at Disneyland Park! You'll find lots of special treats, experiences, and merchandise, all from a galaxy far, far away when you visit the parks from April 5 until June 2, 2024. This is one of my favorite events at the parks, don't miss it!

    Keep moving forward!

    Amanda  

      
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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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