Welcome to planDisney Jeff and Joyce!
I am sorry that you purchased an extra
Theme Park Ticket for your Walt Disney World vacation.
Per the Walt Disney World website, "Tickets...are nonrefundable." However, the ticket will still hold its value and can be applied toward another ticket purchase in the future.
I know this is not the news you were looking for. You can always call a friendly Cast Member at (407)939-1289 and explain your situation to see if there is anything that can be done. Your other option is to stop by a Guest Relations location when you get to Walt Disney World and find out if they can assist in any way.
If you are unable to get a refund after speaking to a Cast Member, hold onto the email receipt and any confirmation numbers so you may
apply the ticket in the future. I have had guests tell me that they have tickets from the 1990's and have applied them toward new tickets so unused and unexpired tickets do hold their value!
I hope this all works out for you. Sending best wishes and pixie dust!
Cathy