Disneyland- Mainstreet Station
  • On Jun 6, 2022
    Nathan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I accidentally assigned two tickets to one person in my party. I need to edit/reassign tickets.

    Hey Nathan! Welcome to planDisney. We appreciate you stopping by with your ticket question. 

    Oh boy! I'm sorry to hear you had a mix-up with assigning two tickets to the same person. The good news is everything is okay! You can have this fixed, but you don't HAVE to. Assigning names to tickets in the app or website is more for the Guest to help keep track of the tickets. A ticket isn't officially assigned to anyone until you scan the ticket at the park entrance to enter for the first time. This is when a Cast Member will take a picture of you and this is what assigns the ticket to you for the remainder of its days/use.

    If you want to get this name issue cleared up, you can call or chat with Guest Services and they can do that on their end. Sometimes there may be a reassign button below the ticket in the Disneyland app in the Tickets and Passes section, but none of my tickets have this option currently. Since it's not super time-sensitive, I suggest using the chat feature in the Disneyland app. To find this, open the Disneyland app and click on the three horizontal lines at the bottom right. On the menu page, you should see a "Chat with Us" option towards the bottom right. All you need to do is type something in the chat and it may ask you a series of questions to better assist you and then let you know that a Cast Member will help as soon as one is available. What is nice about this is you can then close the app and you should get a pop-up notification when the Cast Member is available to chat. 

    Once you get that fixed, just make sure everyone has a theme park ticket reservation for the day and park you are wanting to enjoy and it sounds like you will be set!

    Nathan, thanks again for stopping by planDisney. Be sure to reach out to us again if you have any other questions. See you real soon!

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Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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