on board dining
  • On May 15, 2022
    Taryn from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I access my stateroom invoice from a previous cruise trip?

    Ahoy there, Taryn! Welcome aboard planDisney! 

    Ah, reminiscing about a previous sailing and checking your folio, too? I've been doing a fair share of that myself in light of recent cancellations we've had to make to try and feel like I'm back "home" on the Disney Cruise Line fleet! 

    I recently chatted with a crew member about the status of Guest folios, and they confirmed that a recent change was made that means Guests are unable to view their folio in the Disney Cruise Line Navigator app once they disembark. It's important to note that this is a change from previous policies, so it looks like this will take a bit of getting used to for all of us Guests! 

    But the sun isn't set on your folio just yet! You can still get a copy sent to you by reaching out to a crew member either by calling, through live chat, or email - all of which you can find information about in the help center section of the website! If you're interested in having access to your folio during any upcoming cruises, I definitely suggest taking screenshots throughout your voyage to keep tabs on...well, your tabs! haha. 

    Thank you so much for sailing by with your question, Taryn. If you run into any other stormy seas, while planning, please drop another message in a bottle my way here at planDisney! 

    Until then, I'll SEA ya real soon! 

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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