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  • On Dec 20, 2021
    Robert from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I access the Genie service, Genie Plus and the Lightning lane tutorial video? I have no idea how they work.

    Hi there, Robert! Welcome to planDisney! 

    Just think, in only three days, you'll be at the Walt Disney World Resort! Time to get excited! Although, I bet you're already plenty excited. After all, your jolly Disney holiday is just a dream away.

    Robert, I'm happy to help you learn more about the phenomenal cosmic power of Disney Genie service. There are essentially three components - one free and two that are available for an extra charge. Let's do a quick overview:

    Disney Genie
    A planning tool that works with your My Disney Experience mobile app to help you design your perfect Disney vacation. On the home page of the app, tap on "Summon Disney Genie" in the "Disney Genie Service" tile, and then "Start Now." You'll answer a few questions, and Disney Genie will make suggestions to help you build a custom itinerary for your day.

    Disney Genie+
    A purchased add-on that allows you to skip the standby queue at more than 40 attractions across the theme parks by using the Lightning Lane entrances. You may make one Lightning Lane selection at a time and continue adding new ones as you use them. You'll purchase Disney Genie+ right in your My Disney Experience app.

    Individual Lightning Lane
    Lightning Lane access for some high-demand attractions isn't included in your Disney Genie+ purchase, so they must be purchased individually. The attractions and cost are subject to change, so be sure to check the Lightning Lane page on the Walt Disney World website for the most up-to-date information.

    Now, to the videos! When it launched a few months ago, Disney released a video explainer about Disney Genie service on the Disney Parks YouTube page that you might find helpful. The Disney Parks Blog goes into more detail on how the service works in this post, and you'll find a short video overview there as well. With all of those resources on hand, I hope you'll find the information you're looking for.

    Robert, I'm so glad you stopped by to see us with your question! I hope this helps you harness the power of Disney Genie service to make the most of your vacation. It's been a pleasure chatting with you, and I wish you a magical stay at the Walt Disney World Resort!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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