Grandparents and Grandchildren meet Mickey and Minnie Mouse; Magic Kingdom; carousel
  • On Mar 25, 2024
    Carla from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I access My Disney Experience on my computer, all my friends/family and reservations show up, but if I log in on another computer, my tablet, or my phone,nothing shows up or is linked, and the system has to re-invite everyone in my family. Fixable?

    Hi Carla,

    Welcome to planDisney!

    Well now, this is a dilemma. I assume you have checked to make sure your other devices are logging into the same My Disney Experience account. An easy way to tell is to check your profile character in your account. If you have picked a profile character, you should be able to see it when logged into your account. If you are logging into the same account, and this issue remains, I suggest that you call to speak to a cast member in Website Support. When I have experienced account challenges in the past, the cast members on this team have always been able to help me resolve the problem.

    Given some of the technical glitches we have experienced in past years, I also always create a spreadsheet with all of our plans for the trip including our Disney Resorts Collection hotel and/or vacation package confirmation, flight information, all dining reservations, and any special experiences through the Enchanting Extras Collection. This chart helps us to map out our days and ensures that everyone has a chance to review the plans before they are finalized.

    Carla, I do have a few final tips! Make sure you check the park hours for your visit and double-check them right before you arrive. I always pay attention to the park hours to make sure we maximize our time. If you are bringing little ones with you, be sure to check the height requirements for attractions before you arrive. Doing so makes it easier to avoid attractions that your little one(s) cannot yet experience. In the meantime, happy planning!

    Magic and memories,
    Donyell
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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