Woman in wheelchair with man
  • On Jan 22, 2023
    David from Cambs Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do we access the Disability Access Service live chat? My wife has been advised to contact the DAS via live chat before we come to Disney World - however all links found go straight back to the homepage so have no idea how to actually access the chat!

    Cheerio, David, and welcome to planDisney!

    Your April trip is just around the riverbend. Can you believe you’ll be soaring with Dumbo, waltzing with 999 Happy Haunts, and traveling to galaxies far, far away at The Most Magical Place on Earth so soon? Be sure to check out all that the EPCOT International Flower & Garden Festival has to offer while you are here, and let the final countdown commence!

    David, the pre-arrival registration option for Disability Access Service (DAS) is currently only available to Guests based in the United States. This is why the website keeps redirecting you. Hakuna Matata though, because your wife will still be able to register for Disability Access Service (DAS) as soon as you arrive at the first theme park of your holiday. Once you’re there, head straight to the Guest Relations location at that park, and a friendly Cast Member will walk you through the registration process. Should your wife meet the qualifications for DAS, they will also help her set up her initial DAS selections.

    To make subsequent DAS selections throughout the day, your wife can utilize the Same-Day DAS Return Time Self-Selection Tool in her My Disney Experience mobile app. She just needs to click on the Disability Access Service (DAS) button in the app’s menu to use it. If she has any issues making subsequent DAS selections or needs further assistance with DAS in any way, the wonderful Cast Members at the Guest Experience Team locations throughout the parks (marked with blue umbrellas) can assist her.

    David, I hope this information proves useful. Please stop by again if more questions pop up before your magical vacation. Have a wonderful trip, and we’ll see ya real soon!

    Think happy thoughts,
    Alyssa
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Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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