Mom and Dad planning vacation
  • On Jul 2, 2021
    John from NC Asked

    how do i access my billing PAID history?

    Hi John,

    Welcome to planDisney! I am always delighted to greet a fellow North Carolinian!

    There are a few possible answers to this question depending on what exactly you have paid. If you are trying to access what you have paid towards a vacation package, you can see your balance in My Disney Experience as long as you have linked that vacation package to your account. If you have not yet created a My Disney Experience account, go ahead and create one and then use the confirmation number for your vacation package to link it. Once you log into My Disney Experience, click on My Plans, then Link Reservations and Purchases. Once it is linked, you should be able to see the reservation details in My Plans. You should also be able to make payments online and track your balance.

    If you are asking about viewing charges made on a Guest Folio account once you have stayed at a Disney Resorts Collection hotel, you should have received a copy of your Guest Folio via email after you checked out. If you have a room only reservation, you should also be able to check that Guest Folio in the My Disney Experience Mobile App. We have an upcoming room only reservation and I can see how much we have paid towards that reservation as well as how much we still owe. To view your account in the app, just open the app, click on the three bars on the bottom right-hand side of the screen, click on the icon for Resort Hotel, and then click on the icon to View Charges.

    If this does not answer your question, my apologies! You can always contact a Cast Member in Guest Services to inquire about specific charges on a Guest Folio account. I find that it's easiest to reach someone if I locate the Guest Services number of the webpage of my resort hotel. For example, my last stay was at Disney's Contemporary Resort Hotel, so I would contact the specific phone number on their webpage.

    John, I do hope you find that billing history!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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