• On Jan 21, 2022
    Kathleen from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    when accepting Friends & Family invitation i receive a message ....sorry we ecountered a problem finaliaing your invitation......

    Welcome to planDisney Kathleen!

    I'm sorry you are having trouble getting your Family and Friends feature to work on My Disney Experience. A few tricks that sometimes work.... Log out and log back in. Sometimes a simple reset helps. After doing this, have the request sent again to try to accept the invitation. 

    Another thing to try will be using a different web browser. I'm not a tech person and have no idea why, but this sometimes works for me! 

    When all else fails, call the experts! Give a ring to Website Support at (407)939-4357. Have your email address handy and be at your computer when you call so they can you fixed in a jiffy. 

    Once you get your lists all in order, have some fun by booking your Dining Reservations or selecting your Disney Resort hotel for your stay. You might want to check out what's planned at the EPCOT International Flower & Garden Festival. Nothing says SPRINGTIME like flowers and topiaries! 

    Good luck. I hope you get your issue fixed so you can continue planning your magical visit to Walt Disney World! 
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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
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