• On Jan 21, 2022
    Kathleen from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    when accepting Friends & Family invitation i receive a message ....sorry we ecountered a problem finaliaing your invitation......

    Welcome to planDisney Kathleen!

    I'm sorry you are having trouble getting your Family and Friends feature to work on My Disney Experience. A few tricks that sometimes work.... Log out and log back in. Sometimes a simple reset helps. After doing this, have the request sent again to try to accept the invitation. 

    Another thing to try will be using a different web browser. I'm not a tech person and have no idea why, but this sometimes works for me! 

    When all else fails, call the experts! Give a ring to Website Support at (407)939-4357. Have your email address handy and be at your computer when you call so they can you fixed in a jiffy. 

    Once you get your lists all in order, have some fun by booking your Dining Reservations or selecting your Disney Resort hotel for your stay. You might want to check out what's planned at the EPCOT International Flower & Garden Festival. Nothing says SPRINGTIME like flowers and topiaries! 

    Good luck. I hope you get your issue fixed so you can continue planning your magical visit to Walt Disney World! 
    Cathy
thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is sailing with Disney Cruise Line, running (or cheering!) at runDisney events, taking hula lessons at Aulani, or vacationing at the Walt Disney World which is our home away from home. I am proud to be a part of the planDisney team and cannot wait to share my tips and advice for a magical vacation
Learn More About Cathy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.