Dream; full boat; sailing in water
  • On Feb 20, 2026
    Harley from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I want to be able to see if there’s a way to upgrade my room on the ship but there’s no way for me to be able o do it on the app?

    Ahoy, Harley!

    Thank you for sending in your question to planDisney! It's just about time to set sail with Disney Cruise Line, and I know you are counting the minutes until it's your turn. Soon you'll be watching your first sunset at sea and feeling the ocean breeze in your hair! 

    Harley, since you are within three days of your voyage, you have two options to upgrade your stateroom before boarding. Your first option is to call Disney Cruise Line at 1(800) 951-3532 to speak with an agent about availability and pricing. The hours are 9:00 am to 8:00 pm on Saturday and Sunday Eastern Standard Time. You can also wait until Monday and check for upgrades at the port. This process will include checking in with a Cast Member first, then meeting with another Cast Member to see which upgrades are available. Just let that first Cast Member know you are interested in upgrading, and they will direct you to the upgrade area. The Cast Member will go over the available categories and the price difference compared to your booking. If you decide to upgrade, they will note the changes in the system and ensure your luggage is delivered outside the new stateroom door. I've upgraded at the port before, and I was pleasantly surprised by how seamless the process was and by how quickly everything reflected our new stateroom. If you don't get a chance to call, it's definitely worth checking once at the port or at Guest Services onboard.

    I'm so glad you sailed by, Harley! I hope your vacation is filled with magic and pixie dust!

    Bon voyage!
    Nancy
thumbnail image for Nancy

Meet the Panelist: Nancy, Georgia

Ahoy there! I am excited to help you with your pixie-dusted voyage on board Disney Cruise Line! I have been fortunate enough to have sailed for the last two decades with Captains Mickey and Minnie, and I look forward to helping you plan your magical journey.  Learn More About Nancy

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