Sleeping Beauty Castle
  • On Jul 18, 2022
    Vania from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How am I able to get a refund for unused genie plus?

    Hey there, Vania! Thanks for stopping by planDisney with your question. I’m sorry to hear you were unable to board that magic carpet ride yesterday with Disney Genie+

    Were you unable to use Disney Genie+ because you did not visit the parks as planned? Or did you experience any technical difficulties in the Disneyland mobile app while trying to reserve Lightning Lanes? Typically, Disney Genie+ service is nonrefundable, but as I don’t know the exact circumstances, you may want to contact a Cast Member on the Disney Genie Service team to explain your situation. Though there are no guarantees, you can work with a Cast Member on your situation to determine if there are any options. 

    I certainly hope you’re able to use Genie+ on a future trip, as it’s a great way to save hours not waiting in queues. The magic will still be there next time, Vania! 

    Kamini
thumbnail image for Kamini

Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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